Help Center

Questions? Answered.

Everything clients ask us most — about services, process, AI, and billing. If your question isn’t here, WhatsApp us and a human replies fast.

General

What does AICE do?+

AICE is a multinational agency incorporated in Germany, Pakistan, the USA, and the UAE. We deliver AI solutions, technology development, digital marketing, media production, design, and business services — strategy and execution under one roof.

Where are you located?+

Our UAE operation serves Dubai and all Emirates, with sister entities in Germany, Pakistan, and the United States. We work with clients globally, on GCC, European, and US time zones.

How do I get a quote?+

Message us on WhatsApp (+971 58 635 4433) or email [email protected] with a short description of your project. We respond within one business day — quotes are fixed-price and itemized.

Do you work with startups or only large companies?+

Both. Startups get launch-ready packages (incorporation, brand, website, marketing); enterprises get senior teams for AI, software, and campaigns. Pricing scales with scope.

Projects & Process

How do your project timelines work?+

Every proposal includes milestones with dates. Websites typically run 3–6 weeks, apps 8–16 weeks, branding 6–10 weeks, and marketing programs operate on monthly cycles with weekly reporting.

Who owns the work you produce?+

You do — completely. Code, designs, content, and accounts are transferred with full intellectual property rights on final payment. No lock-ins, no hostage clauses.

How do you communicate during projects?+

A dedicated project lead, weekly updates or sprint demos, and direct WhatsApp access. You’ll never wonder what’s happening with your project.

Can you take over work another agency started?+

Yes — we audit what exists, tell you honestly what’s salvageable, and continue or rebuild as the evidence suggests. Rescues are a specialty.

AI Services

We’re new to AI — where should we start?+

With a free AI-readiness consultation. We identify the two or three highest-ROI applications for your business — usually a chatbot, an automation, or analytics — and pilot the best one with measurable targets.

Is our business data safe in AI projects?+

Yes. We use enterprise agreements where data is never used to train public models, encrypt everything, and keep data in approved regions. NDAs come standard before any discovery.

Do your chatbots speak Arabic?+

Fluently — our conversational AI is bilingual Arabic-English by default, with automatic language detection.

Billing & Support

How is payment structured?+

Projects: milestone-based payments starting with a deposit. Retainers: monthly in advance. All quotes are fixed — change requests are priced and approved before work proceeds.

Do you offer support after launch?+

Every project includes a support window, and ongoing care plans cover hosting, updates, security, and iteration. Most clients stay with us for years — check our retention rate.

Can we scale services up or down?+

Yes — retainers adjust with 30 days’ notice. Scale marketing up for a launch, pause development between phases; the engagement flexes with your business.

Still curious?

Real humans, fast answers — usually within the hour on business days.